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How do I contact customer support?

Most questions can be answered in the help guides, but if you still need to talk to a customer support representative, please read below. 

When emailing customer support, please:

Be as descriptive as possible when describing your issue/question.
  • Provide the exact steps you took when experiencing your problem.
  • Provide any relevant billing information to your question.
Be kind. Support reps are people too, and all they want to do is help.
Be patient. We will reply ASAP, but sometimes it can take up to 12 hours or so for a reply.

Currently the best way to contact Vooks’ support is emailing

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