Hi there, and sorry for the issues and confusion here! You are here because you discovered a charge on your card you do not recognize. We're here to help! Please email support@vooks.com and we’ll help you out as quickly as we can. Provide the following information in your email:
- Last 4 digits of your credit card charged
- The expiration date of the card charged
- What the charge is listed as on your statement
- The date of the charge
WHY ARE YOU CHARGING ME?
It’s very likely that you purchased, rented or subscribed to a video network online recently!
CAN I GET A RECEIPT FOR THE CHARGES?
We send a receipt to the email address you provided when you purchased the video from it’s website. We’d be happy to resend you a receipt if you need it.
CAN I GET A REFUND?
If you think you were double-charged by mistake, we can provide you with a refund. Simply email support@vooks.com with your transaction details and we’ll get you sorted.
How do I cancel the recurring charge?
You will need to visit https://watch.vooks.com/account to cancel any recurring charges, or contact us at support@vooks.com