Here's a list of solutions or devices that should help fix your playback issue:
Computer:
- Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback.
- Try refreshing your browser, or switching to a modern browser like Google Chrome, Firefox or Safari.
- Restart your wireless router or modem.
- If you continue to have issues playing on your device, please file a ticket at this page, being as descriptive as possible.
iOS (iPhone & iPad):
- Try using the Vooks iOS app to play the videos. If you are having trouble with the app, try these things:
- Logout of the app and log back in.
- Totally close and restart the app like this: https://support.apple.com/en-us/HT201330
- Close the app, and turn off the Wifi on your device. Turn Wifi back on and open the app.
- Restart your iOS device and open the app.
- If you are having trouble within the web browser of the device, try these things:
- Try using the Vooks iOS app to play the videos instead of the web browser.
- Totally close and restart the browser app demonstrated here: https://support.apple.com/en-us/HT201330
- Restart your iOS device
Android:
- Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback.
- Restart the Android device.
- Reboot your internet modem and/or wireless router.
If having trouble with the Vooks app, try these things:
- Logout of the app and log back in.
- Completely close and restart the app.
- Close the app, and turn off the Wifi on your device. Turn Wifi back on and open the app.
- Restart your device and open the app.
Apple TV:
- Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback.
- Restart the Apple TV device.
- Reboot your internet modem and/or wireless router.
Roku:
- Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback.
- Restart the Roku device.
- Reboot your internet modem and/or wireless router.
Chromecast:
- Make sure your device and Chromecast are on the same wifi network.
- Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback.
- Unplug your Chromecast and plug it back in.
- Restart your wireless router or modem.