Try these in order:
- Update your browser. Our video player needs a current version of Chrome, Safari, Firefox or Edge.
- Make sure JavaScript is turned on in your browser settings.
- Try the Vooks app or another browser.
- Try a different network. School and work networks often block video.
On a school or work network?
Ask your IT team to allow these domains:
- *.vooks.com
- api.vooks.com
- stream.mux.com
- *.mux.com
Still not working? Submit a ticket and tell us your device, whether you're using the app or a browser, and what you see on the screen.