These steps fix most playback problems:
- Check your internet connection. We recommend at least 10 Mbps for smooth playback, and restarting your router can help.
- Log out of Vooks and log back in.
- Update the Vooks app, or your browser if you're watching on the web.
- Make sure your device has free storage space.
- Uninstall and reinstall the app.
- Restart your device.
Watching through Chromecast? Make sure your phone or computer and your Chromecast are on the same Wi-Fi network.
On a school network? The network may be blocking our videos. See The video is black or won't play for the domains to ask IT to allow.
Still happening? Submit a ticket with your device model and OS version, whether it's the app or a browser, whether it happens on every device, and what you see (a spinner, a black screen or an error message).